The Challenge
Yourco is a modern HR platform that serves mid-market companies with 200-2,000 employees. Their platform handles everything from benefits enrollment to equipment requests. But despite a powerful feature set, new employees consistently struggled with the onboarding process.
The existing onboarding experience relied on a 47-page PDF manual and a series of static screenshots. Only 61% of new hires completed all required setup steps within their first week — leading to delayed productivity, frustrated IT teams, and increased support ticket volume.
Why Rivo
Olivia Andrews, Yourco's Chief People Officer, had been looking for a way to modernize their onboarding content. Rivo was the perfect fit because:
- Step-by-step templates mirrored the sequential nature of onboarding workflows
- Smart zoom animations automatically highlighted exactly where to click and what to fill in
- AI voiceover added a warm, professional narration without needing to record audio
- Easy updates — when the platform UI changed, videos could be regenerated in minutes
The Process
Yourco's HR operations team recorded screen captures of each onboarding step: creating a profile, selecting benefits, ordering equipment, setting up direct deposit, and completing compliance acknowledgments. Each recording was dropped into Rivo's "User Onboarding Checklist" template.
"The smart zoom feature is genuinely magical. It knows exactly which button or form field to focus on. Our new hires feel like they have a personal guide walking them through every step."
The team produced 8 short-form onboarding videos (each 60-90 seconds) in a single day. These were embedded directly into Yourco's onboarding flow, replacing the static PDF manual entirely.
The Results
The impact was immediate and dramatic. Within the first quarter of rolling out video-based onboarding:
- 94% completion rate — up from 61% with the PDF manual
- 67% fewer IT support tickets related to onboarding issues
- 2.3 days faster average time to full productivity for new hires
- 4.9/5 employee satisfaction score for the onboarding experience
Yourco has since expanded their use of Rivo to benefits enrollment guides, quarterly policy updates, and manager training content. They now maintain a library of 40+ video guides that are continuously updated as their platform evolves.